Shipping Policy

1. Where we ship

Online shipping is available to eligible addresses in Canada. We do not currently offer international shipping through the storefront. Contact us before ordering if the destination is remote, uses special receiving instructions or is not accepted by the selected carrier.

2. Shipping options and rates

These are flat storefront shipping charges for Canadian orders. Product prices and shipping charges are shown in Canadian dollars unless stated otherwise. Applicable taxes are additional.

3. Order acceptance and processing

Direct checkout is available with the payment methods shown at checkout. Interac e-Transfer orders remain Pending until Miilex confirms payment and accepts the order.

We review inventory, payment status, delivery details and order information before confirming acceptance. Orders are processed on business days, excluding Ontario statutory holidays. Dispatch timing depends on product availability, order size and the information needed to prepare the shipment. We will contact you if an order cannot be accepted or requires clarification.

4. Address accuracy and changes

Please provide a complete deliverable address, unit number, postal code, recipient name and telephone number. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after a shipment has been released to the carrier.

Additional costs caused by an incorrect address, refused delivery or an unclaimed shipment may be deducted from a refund or charged before reshipment, except where the problem was caused by Miilex.

5. Delivery estimates and tracking

Carrier delivery times are estimates, not guarantees, unless Miilex expressly agrees to a guaranteed service in writing. Weather, carrier volume, remote destinations, service interruptions and other events outside our reasonable control can cause delays.

When tracking is available, it will be provided to the email address associated with the order. Tracking may take time to update after a shipping label is created.

6. Split shipments

We may split an order into more than one shipment when reasonably necessary. We will not add another storefront shipping charge solely because Miilex chooses to split an accepted order.

7. Damaged, missing or incorrect shipments

Inspect the shipment promptly. If an item arrives damaged, leaking, missing or different from what was ordered, contact us as soon as possible and preferably within 48 hours of delivery. Keep the product, shipping carton, labels and packing materials while we review the issue. Photographs may be requested.

We will work with you and the carrier to investigate. Remedies depend on the circumstances and may include replacement, refund or another solution required by applicable law. This reporting request does not limit rights that cannot be excluded under applicable law.

8. Returns

Do not send a product back without written return authorization. Eligibility, instructions and return-shipping responsibility are explained in our Returns & Refunds Policy.