Customer help
Frequently asked questions
Straightforward answers about ordering, payment, shipping, taxes, returns and product enquiries.
Do I need an account to order?
No. Guest checkout is available. You may create an account if you want to keep your details for future visits.
How can I pay?
Interac e-Transfer is the current website payment option. After placing the order, send the transfer to sales@miilex.com and include the Magento order number in the transfer message. The order remains pending until Miilex confirms receipt and accepts it.
When is my order confirmed?
The checkout confirmation records your order, but it does not mean the order has been accepted or paid. Miilex reviews the payment, inventory, delivery details and order information before confirming acceptance.
Where do you ship and what does it cost?
Online shipping currently serves eligible Canadian addresses. The storefront offers Canada Post for free, UPS Ground for $10 CAD and FedEx Ground for $10 CAD. Applicable taxes are additional. See the Shipping Policy for delivery and address details.
How are taxes calculated?
Applicable Canadian federal and provincial sales taxes are calculated from the shipping destination and shown during checkout before you place the order.
How do I check an order?
Use the Order Status page with the order details from your confirmation, or contact Miilex for help. Tracking is emailed when it is available.
Can I ask about bulk or recurring orders?
Yes. Use the business enquiry form and include the product, package size, expected quantity and timing. An enquiry does not reserve inventory or create an order.
How can I request product information or documents?
Use the product document enquiry and identify the product and package size. Document availability depends on the product; the website does not currently provide a public document library.
Can Miilex help me choose a product?
You can submit an application question with the product or task you are considering. Miilex can respond with available product information, but customers remain responsible for confirming suitability for their intended use.
Can I purchase through Amazon.ca?
Amazon purchasing links are not currently displayed on this website. Use the direct website checkout or contact Miilex about current purchasing options.
What is the return window?
Contact Miilex within 14 calendar days after delivery to request an eligible return. Products generally must be unopened, unused, in their original sealed packaging and authorized in writing before being sent back. Damaged, leaking, missing or incorrect orders are handled separately. Read the Returns & Refunds Policy for the complete terms.