Returns & Refunds Policy

1. Return window and eligibility

Contact Miilex within 14 calendar days after delivery to request a return. To be eligible, a product must be:

• unopened, unused, unaltered and in its original sealed packaging;
• in resalable condition, with the original labels and packaging intact;
• supported by proof of purchase from Miilex; and
• approved in writing before it is sent back.

Approval is based on the product and circumstances. A return is not accepted merely because it was mailed to our address.

2. Items that are not eligible

Except where required by law or where Miilex supplied a damaged, defective or incorrect item, we do not accept returns of:

• opened, unsealed, partially used, decanted or altered products;
• products without their original packaging or labels;
• custom, special-order, made-to-order or specifically sourced products;
• bulk quantities purchased under individually agreed terms;
• clearance or final-sale items identified as such before purchase; or
• products damaged after delivery through improper handling, use or storage.

3. How to request a return

1. Email chemicals@miilex.com with the order number, product, quantity and reason for the request.
2. Include clear photographs when the item is damaged, incorrect or has a packaging issue.
3. Wait for written authorization and return instructions. Do not send the item until Miilex confirms where and how it should be returned.
4. Package an authorized return securely and send it within the period stated in the authorization.

Unauthorized or collect-on-delivery returns may be refused.

4. Return shipping

For an approved change-of-mind return, the customer is responsible for return-shipping costs and for the product until it is received by Miilex. Original shipping charges are not refundable.

If Miilex supplied a damaged, defective or incorrect item, we will provide instructions and cover reasonable return-shipping costs where a return is required. Do not independently purchase return shipping and expect reimbursement unless Miilex has agreed in writing.

5. Damaged, leaking, missing or incorrect orders

Inspect the shipment promptly and contact us as soon as possible, preferably within 48 hours after delivery. Keep the product, shipping carton, labels and packing materials while we review the issue. We may ask for photographs and other information needed for a carrier claim or replacement.

Depending on the circumstances, the remedy may be a replacement, refund or another solution required by applicable law. The 48-hour reporting request helps us investigate and does not limit rights that cannot be excluded under applicable law.

6. Inspection and refunds

Authorized returns are inspected after receipt. If approved, we will issue the refund to the original payment method within 10 business days after inspection. A bank or payment provider may need additional time to post the credit.

A refund may be reduced by loss in value caused by missing packaging, customer damage or use beyond what was approved, to the extent permitted by law. Miilex does not charge a general restocking fee for an eligible return made under this policy.

7. Cancellations

Contact us immediately to request cancellation. We will try to cancel an order before dispatch, but cancellation is not guaranteed once processing or shipment has begun. If the order has shipped, the return rules above apply.

8. Your statutory rights

This policy provides Miilex’s voluntary return terms. It does not limit any refund, cancellation, warranty or other right that cannot be excluded under applicable consumer-protection law.